More than support – experience in the field, security in production

For more than a decade, HTR Refractories has established itself as a recognized name in the region—not only as a representative of international industrial material producers, but also as a vital bridge between global leaders and local industry. Over ten years ago, when we identified the need for continuous, expert support in customers’ day-to-day operations, the idea of establishing our own technical service emerged. Today, that service is not just an addition to our business – it is our greatest strength and our pride.

For our client RHI Magnesita, we organized a service that provides uninterrupted support directly on site, where decisions about process reliability and production safety are made. Our service technicians are present daily in steel plants and cement factories, monitoring material consumption, overseeing the installation of new products, and offering recommendations grounded in years of hands-on experience. This unique combination of field presence and technical expertise gives customers the assurance that they have a partner who understands their needs and responds in time.

The team is made up of professionals with more than two decades of experience in refractory materials—experts who refined their knowledge working with the largest industrial systems in the region, as well as through ongoing training at RHI Magnesita centers across Europe. Their expertise is channeled into practical guidance, timely reporting, and strategic planning that help customers optimize operations and reduce the risk of downtime. Every visit to the field means greater confidence that production will run smoothly, without surprises.

Looking back at more than ten years of our service, it is clear that this commitment has become our hallmark. In industrial centers across Serbia and throughout Europe, our presence is recognized and valued. Customers know that HTR is not just a sales intermediary, but a partner who invests time, knowledge, and people to ensure stable and successful production.

HTR Technical Service stands as proof that investing in people—their experience and dedication—truly makes the difference. Our clients recognize this, and we proudly continue to build a service that is becoming synonymous with reliability and professionalism in the steel and cement industries.