Technical Support Service


Through close cooperation with local manufacturers with the aim of improving the production, we offer to the principal a complete insight into the possibilities for the advancement of own potentials and establishment of partnership, long-term business relation in mutual interest.

Key Notes About HTR


WHO WE ARE

With more than 30 years of experience in refractories, HTR Refractories is a company aiming to become a reliable supplier of refractory materials of superior quality in the heavy industry market.

WHERE WE OPERATE

We operate in 5 countries of the Southeast Europe region – Serbia, Montenegro, Bosnia and Herzegovina, North Macedonia and Albania.

WHAT WE DO

We specialize in business representation and intermediation in the sale of materials intended for production processes that require high temperatures. We also provide technical support service.

OUR MARKET

We cover the market with 6 steel plants, 8 cement plants, 6 thermal power plants, 3 chemical and petrochemical factories and much more.

WHO WE REPRESENT

We represent the top producer of refractory materials, company RHI MAGNESITA.

WHO WE COLABORATE WITH

We collaborate with several partner companies in cognate business activities, which enable us to provide customers and clients with a wide range of industrial products and services.

Technical Support Service


The technical support service is formed with the task of monitoring product performances and it has the double function of providing support to both – customers and the principal.

Through close cooperation with local manufacturers with the aim of improving the production, we offer to the principal a complete insight into the possibilities for the advancement of own potentials and establishment of partnership, long-term business relation in mutual interest.

We achive these complex tasks through:

  • On-site monitoring, analysis and processing of data for the steel and cement industry in the field of refractories
  • Supervision during installation of new products
  • Creation of special reports aimed at selecting adequate solutions
  • Monitoring consumption and stock planning

Long-term cooperation with the leader in the area of refractories-company RHI Magnesita, has developed an efficient technical service which is constantly present in our two largest customers in Serbia in the area of steel industry and engaged as needed by other customers in our territory. It is also operational for outsourcing outside territories we represent for all types of technical support services in the area of application and use of refractories.

Our Potentials


We are a company with four experienced service technicians with more than 18 years of expertise in the field of refractories. We add value and improve sales and customer satisfaction with daily on-site activities in steel and cement plants.

During the years of work, alongside irreplaceable experience, our technical service has undergone numerous educations and trainings organized by RHIM and Interstop in Vienna, Veitch, Leoben, Hunenberg, and more. Expanding capacity by hiring and training new employees is in the process as part of a long-term plan to enter the European market.

References and Experience


SERBIA

IRON AND STEEL

HBIS Smederevo
Since 2003, our technical service has been active in almost all positions and aggregates that require refractory maintenance and monitoring:

  • Mixer
  • BOF
  • Steel ladles
  • Slide gate systems
  • Tundish
  • Flow control

METALFER Sremska Mitrovica
Since its establishment as a green field investment steel shop in 2008, the technical service follows and actively participates in the support of refractory maintenance in all positions.

  • EAF
  • Steel ladles
  • Slide gate systems
  • Tundish
  • Flow control

TERMOVENT Bačka Topola

  • We supported this foundry since 2013, mainly in EAF

CEMENT AND LIME

Engaged many times in kiln brick inspection, concrete lining support, advising and consulting in:

  • MORAVACEM Popovac
  • LAFARGE Beočin
  • TITAN Kosjerić

SLOVAKIA

IRON AND STEEL

U.S. STEEL Košice
2022 – Successfully monitored, supervised, consulted, and participated in BOF lining
2023 – Successfully monitored, supervised, consulted, and participated in steel ladle lining
2024 – Successfully monitored, supervised, consulted, and participated in iron ladle lining

HUNGARY

IRON AND STEEL

OZD STEELWORKS Ozd
Several times engaged in problem-solving on slide gate systems, plates performance monitoring, and flow control analyses.

ISD DUNAFER Zrt. Dunaujvaros
We successfully supported this steel shop in 2017 in the slide gate system trial

MONTENEGRO

IRON AND STEEL

TOSCELIK Nikšić
Our activities in this steel plant included refractory performance monitoring, analyses, and support:

  • EAF
  • Steel ladles
  • Slide gate systems
  • Tundish
  • Flow control

NORTH MACEDONIA

IRON AND STEEL

MAKSTIL Skopje
Our activities in this steel plant included refractories performance monitoring, analyses and support:

  • EAF
  • Steel ladles
  • Slide gate systems
  • Tundish
  • Flow control

ROMANIA

IRON AND STEEL

AcelorMittal Hunedoara
2023 – EAF delta roof lining

    Antrim Steel Resita
    2023 – EAF delta roof lining

Contact

Contact us


If you are interested in cooperating, feel free to contact us.
Our friendly team is at your disposal. You can contact us by e-mail.